Reference

Open with data sgp 2020 Terms & Conditions

data sgp 2020 Terms & Conditions explain how you open an account, use the lobby, connect DANA or QRIS, and request help when an account or wallet status…

Account rulesWallet recordsAccess conditionsPolicy requests
data sgp 2020 Open with data sgp 2020 Terms & Conditions
ACCOUNT HELP

Switch to account help when terms stall

A clear contact route matters when a Terms & Conditions question affects your login, wallet record, or access request.

Account wording Send the clause or account step you want clarified through the account help route. Include your registered phone number so we can match the question to the correct Terms & Conditions record.
Wallet status For a DANA, OVO, GoPay, QRIS, bank transfer, or virtual account question, provide the receipt reference and the displayed status. We use those details to explain how the policy applies.
Access request If your account cannot reach the lobby on mobile or desktop, tell us the device path and sign-in step involved. We can then separate a policy restriction from a technical access issue.
DATA PRACTICE

Browse how we handle account records

Terms & Conditions work alongside the way we handle account data, login protection, cookies, and policy requests.

Registration details

When you create an account, enter accurate contact details and complete the phone verification step requested on screen. Our Terms & Conditions treat those details as part of the account record used for policy communication.

Login protection

Keep your password, verification code, and signed-in device private. If you suspect access you did not approve, contact account help with the affected phone or email so we can record the security concern.

Cookies

Cookies can retain sign-in preferences and help us understand the account path that produced a policy request. Your browser settings control cookie handling, although changing them may affect parts of the account flow.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer, or virtual account receipt may be kept with the related account record so we can check status questions and explain the applicable terms.

Retention requests

Some records remain for account, security, dispute, or transaction checks after you stop using the lobby. Ask us which record you want addressed, and we will explain the available change or removal path.

Policy changes

If we amend these Terms & Conditions, we will present the revised wording through the account or policy access path. You can ask us to clarify a changed clause before continuing with account activity.

Check Terms & Conditions before opening

These answers address the policy questions most often raised before an account is opened or a wallet instruction is made. We keep the focus on your agreement with us: what the Terms & Conditions cover, how data requests work, how access is assessed, and what evidence helps us answer a specific account question. If a clause remains unclear, use the account help route with your registered contact detail.

They cover account creation, phone verification, login duties, wallet instructions, account records, policy changes, access restrictions, and requests for clarification. The same agreement applies when you enter the lobby from a mobile browser or desktop, subject to local access conditions.

Yes. The Terms & Conditions apply when you use DANA, QRIS, OVO, GoPay, bank transfer, or a virtual account in an account transaction. Keep the receipt reference because we may need it to match a status question with the related account record.

You can request a correction by contacting account help with your registered phone or email and naming the field that appears wrong. We may ask for details that connect the request to your account before changing a record.

Cookies may retain sign-in preferences and help connect a browser path to a policy or security question. Your browser controls can restrict them, but the Terms & Conditions explain that some account functions may not behave as expected afterward.

An access request can be limited when account details, security checks, or stated policy conditions are not met. Eligibility depends on local law, so availability may differ by location and by the access conditions applying when you request entry.

Send account help the transaction reference, payment rail, displayed status, and approximate request time. For DANA, OVO, GoPay, QRIS, bank transfer, or virtual account activity, those details help us compare the receipt with the account record.

A revised version applies according to the notice shown with the updated policy wording. Read the change before continuing. If a new clause affects your account, phone verification, wallet record, or access path, contact us for clarification.